If your desktop computer is not responding to your input commands, the first thing you should do is hold down the power button for several seconds until it is forcibly turned off. This will override any power settings you have configured, such as sleep, hibernation, or off. After waiting for about 30 seconds, restart the computer. This process should quickly get you back up and running for most issues. Next, disconnect any external devices connected to the computer, except for the keyboard and mouse.
This will help you determine if an application or service is causing the problem on your computer. After rebooting, enable the disabled devices one by one until you find out which service is making Windows 10 unresponsive. When Windows Explorer doesn't respond, crashes, or won't open, it can be incredibly frustrating. There are a number of issues that can prevent Windows from responding to your commands, whether in File Explorer, Spotify, or other applications. If you have a new laptop and Windows is constantly crashing or stopping responding, even for simple tasks like opening the desktop, attaching images to an email, or creating a new folder, something has likely changed.